Personal information
Pharmax Pty Ltd (ACN 008 678 617) (“Pharmax”, “we”, “us” or “our”) may collect and hold information or opinions which identifies users of Pharmax’s website and services (“personal information”) from time to time. We may collect personal information whether or not it is true and whether or not it is recorded in a material form.
The kind of personal information that we collect and hold may differ depending upon which services you use.
Personal information we collect and hold from information you provide
We will where possible, collect your personal information directly from you, unless it is unreasonable or impracticable for us to do so. If we collect your personal information from another person and it is unclear that you have consented to the disclosure of that information to us or that information is otherwise not permitted to be disclosed to us, we will, whenever reasonably possible, make you aware that we have done this and the reasons for doing so.
If you do not provide some or all of the personal information we request, we may be unable to effectively provide our services to you.
This personal information includes information we collect from you when you use our website, make enquiries, sign up for an account, tell us your experience at our website, or when you otherwise input any personal information when asked to do so by a service offered via our website.
We may from time to time collect and hold personal information about how you use our services, such as the frequency and duration of your activities, so that we can fine tune our services better to meet your apparent needs.
The kinds of personal information that we commonly collect and hold from you or about you include: your name, address, phone number, email address, your health information, credit card and banking details (including bank account and BSB numbers), and any other information necessary for the goods and services provided on or through our website. We will also collect details about the goods and/or services being purchased by you, as each payment request will include a description of the item and/or service purchased.
Personal information we collect and hold from information others provide about you
We do not collect and hold personal information about you from third parties unless a third party has provided us with your information on your behalf or under the premise that the third party was you.
Personal information we collect from devices
We collect information from or about the computers, phones, or other devices on which you install or access our services, depending on the permission settings on those devices.
Use, storage and disclosure of your personal information
We will only use or disclose personal information that is also “sensitive information” where you have actually or impliedly given us your consent to do so. For example, if you share with us via our website your health information or credit card details or any other sensitive information in the process of using our services, we will treat that as your consent to use that information to provide or procure an answer to your query.
How we use your personal information
We use the personal information we hold about you to do the following things:
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- administer this website;
- personalise the website for you;
- enable your access to and use of the website services;
- procure goods and services on your behalf;
- send to you statements and invoices;
- collect payments from you;
- send you marketing communications;
- liaise with pharmacies and other related third party providers;
- administer contracts into which we may enter with you;
- communicate with you concerning our services;
- respond to feedback from you;
- develop and/or test our systems and services;
- for our own internal administrative purposes.
Where we disclose your personal information to our agents or sub-contractors for these purposes, the agent or subcontractor in question will be obligated to use that personal information in accordance with the terms of this Privacy Policy.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
Direct marketing
We may use or disclose the personal information we collect from you for direct marketing.
You may request at any time not to receive direct marketing material when you use our services.
Simply contact us via our contact details below and we will make sure you no longer receive direct marketing communications from us.
Improved services
We may use or disclose the personal information we collect from you to improve your experience with us.
This may include use or disclosure of your personal information in order to personalise, develop and improve the services we provide you, verify your identification and improve your account security.
How we store your personal information
Your personal information is primarily stored by electronic means. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure.
We will store all the personal information you provide on our secure servers.
Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Pseudonymity or anonymity
You can be anonymous or use a pseudonym when dealing with us, unless:
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- the use of your true identity is a legal requirement; or
- it is impracticable for us to deal with you on such basis.
Integrity of personal information
Quality of personal information we collect and hold
We take all reasonable steps to ensure that:
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- the personal information we collect is accurate, up to date and complete; and
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- the personal information we use or disclose is accurate, up to date, complete and relevant having regard to the purpose of the disclosure.
Security of personal information
We take all reasonable steps to protect the personal information we collect from:
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- misuse, interference and loss; and
- unauthorised access, modification or disclosure.
If we hold personal information which we no longer need for any purpose for which we may disclose your personal information as described in this policy, and:
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- the information is not contained in a Commonwealth record; and
- we are not required by or under an Australian law, or a court/tribunal order, to retain the information,
then we will take all such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de-identified.
Access to and corrections of your personal information
Access to your personal information
Upon your request, we will provide you with access to your personal information we hold if it is reasonably practicable to do so, within a reasonable period after your request is made.
Notwithstanding, we retain the right to deny access to your personal information to the extent that:
(a) we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or
(b) giving access would have an unreasonable impact on the privacy of other individuals; or
(c) the request for access is frivolous or vexatious; or
(d) the information relates to existing or anticipated legal proceedings between us or our related entities and the individual, and would not be accessible by the process of discovery in those proceedings; or
(e) giving access would reveal our intentions in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
(f) giving access would be unlawful; or
(g) denying access is required or authorised by or under an Australian law or a court/ tribunal order; or
(h) both of the following apply:
(i) we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in;
(ii) giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
(i) giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
(j) giving access would reveal evaluative information generated within the entity in connection with a commercially sensitive decision-making process.
Corrections of your personal information
We will make corrections to personal information we hold about you, if:
(a) we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out of date, incomplete, irrelevant or misleading; or
(b) you request us to correct the information.
Within a reasonable period following the situations set out in paragraphs 4.2(a) or (b) above, we will take such steps (if any) as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
Data Breaches
If we suspect that a data breach has occurred, we will undertake an assessment into the circumstances of the suspected breach within 30 days after the suspected breach has occurred. Where it is ascertained that a breach has actually occurred and where required by law, we will notify the Office of the Australian Information Commissioner and affected customers as soon as practicable after becoming aware that a data breach has occurred.
How to contact us
Complaints, concerns or queries
If you have a problem, complaint or wish to enquire about our Privacy Policy, please contact us using the below contact details.
We will respond to your complaint in accordance with the relevant provisions of the Privacy Act 1988 (Cth) as soon as practicable. We treat complaints relating to privacy very seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome where all parties are satisfied.
If you are not satisfied with our response to your complaint, or if you would like further information about privacy in Australia, then we suggest you contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Our contact details
The Privacy Officer
Pharmax Head Office
268 Montague Rd, West End, Qld 4101
07 3268 1088
[email protected]